Resolving Discrepancies
Our emphasis on providing industry-leading services helps us ensure that you can have a positive experience. One of the ways that we stand out from the industry is through our commitment to resolving issues and increasing transparency.
If you face any issues during the packing or unpacking stage of the move, be sure to inform your foreman immediately. To ensure your satisfaction, we have different procedures in place to resolve any concerns that you may have.
Billing Discrepancies
If you have any questions regarding the final bill and how it differs from your quote, you can contact our customer service team. We can review the changes with you and explain why we charged a certain amount for specific services. We want to make our services as transparent as possible and make sure that you’re satisfied with the final bill.
Damage to Belongings
If you notice that your belongings are damaged in any way following the move, be sure to document them with videos walkthroughs or pictures. In the event that your items have existing damage, our team will take pictures for the sake of transparency. We can then cross-reference the items and file a claim accordingly.
Missing Belongings
Moving to a new home can be a very overwhelming experience. And throughout that time, it can also be difficult to locate specific things. Trust is a crucial aspect of the business, and we are dedicated to offering you the highest standards of professionalism. So, if you’re unable to find any specific items, we will work with your moving crew to determine its last known location. You should also remember that missing items can usually be located eventually, as you might overlook something when you’re packing.
California Movers is committed to making your experience as seamless as possible, which we ensure through reliability and transparency. We are also dedicated to ensuring your satisfaction after the move, so we will follow up after the job. You can contact us if you have any questions regarding your booking or you can just visit our FAQs page.