FAQ

GENERAL QUESTIONS

Why should you consider California Movers for moving?

At California Movers, we handle every little aspect of your job with exceptional care and attention, providing individualized attention to the moving process. In order to give you the most affordable, effective, and stress-free moving experience possible, our staff takes the time to learn about your needs and creates a personalized quote. We raise the bar for remote move management with our contactless payment moves.

Our trucks are GPS-equipped, and we have our own storage. Our staff can assist you with any type of move, including storage moves, office or home relocation, and moves into or out of California.

Don’t take our word for it! We provide satisfactory and smooth transportation. You can read the testimonies and reviews of our customers on Yelp and Google.

What should I expect before moving with California Movers?

Before moving with our company, you can expect a thorough preparation process. This includes receiving a detailed Video Walkthrough of your home or office, where our movers will assess your inventory and provide a precise moving quote based on our pricing. Additionally, you’ll be informed about what to expect during your move, including the logistics of packing, loading, and transportation. You might also learn about moving deals and discounts available to help make your move more affordable.

What kind of services and moves are you offering?

We are a California-based full-service moving company. We are offering residential and commercial moves in California and beyond. If necessary, we can assist you with furniture removal, repair and rebuilding, packing, and unpacking. We are also capable of managing fine art and piano transportation of any kind. We can meet any and all of your demands!

Additionally, you can review our verified and suggested list of partners and recommendations if you require any extra services to plan out your move.

Are you licensed?

We are a professional, insured, and licensed moving company that meets all US DOT, NYDOT, and MC legal regulations. We have an A+ rating with the Better Business Bureau and are held to the highest standards.

What safety measures do you take in case of any Pandemic breakdown?

We want you to know that both your safety and the safety of our employees are our top priorities. We keep the best sanitation techniques and protocols recommended by the CDC and WHO up to date with our workers through active communication.

In case of an emergency breakdown, we will prioritize the safety of our workers and customers.

Which payment methods are accepted by your company?

PayPal, Zelle/Chase, Venmo, and all major debit and credit cards are accepted. For the reservation of your move, you must provide a debit or credit card; you can pay the remaining amount using cash or any of the aforementioned options. Additionally, we provide a 5% discount for cash payments made after deposits.

Do you offer estimates based on an hourly or fixed rate?

We provide estimates based on an hourly rate, with a two-hour minimum. In addition, flat rate pricing is offered with restricted availability based on seasonal factors. For additional information, get in touch with us.

How can I contact you for an estimate?

You can fill out our quick estimate form with your move details and preferred move dates, which is the best method to obtain an estimate. Within a day of receiving your information, we will reply with an estimate.

When should I get in touch with you to schedule my move?

We can handle any task of any size and are occasionally open to last-minute requests, but our schedule fills up quickly. In order to reserve a spot for a common moving day, such as the 15th, end of the month, or first of the month, it is best to get in touch with us as soon as possible. Ideal relocation dates are frequently reserved three to four weeks in advance. View our daily updated availability schedule.

What happens if I’m not sure when I’m moving?

Moving on a fuzzy schedule? No sweat! Whether you’re waiting on a lease signing, that perfect closing date, or still hunting for your dream place, we understand. Our pricing works with your timeline, so just fill out our estimate form with a general timeframe. Once you have a firm date locked in, shoot us an email and we’ll adjust your quote – easy as pie!

What happens if my destination isn’t verified yet?

Destination TBD? No problem! Don’t worry if your final address isn’t nailed down just yet. Pop the zip code you’re considering into our estimate form, and that’ll give us a starting point. If your plans change, just send us a quick email to update the details – we’re flexible!

Do you provide free estimates on-site?

We’ve got you covered (virtually!). Before the pandemic, we offered in-person estimates for larger moves in California. These days, keeping everyone safe is a priority, so we’ve switched to super convenient video walkthroughs. Our detailed estimate form usually does the trick, but for bigger moves or packing help in multiple bedrooms, a video chat might be helpful to get a more precise quote on the number of movers you’ll need.

What is the size of your trucks?

Worried about your large storage? Don’t worry because our trucks are available in 16-foot and 26-foot box sizes. We are able to handle moves of any size, both residential and commercial, and we can send as many trucks as required to finish the job.

How does California Movers handle items that need special care?

If you have unique items, our movers will work with you to assess and protect them adequately. What to expect before your move includes clear communication from our movers about how these items will be handled and safeguarded. If needed, we can also provide guidance on places to donate in San Francisco if you have items you no longer need.

ESTIMATES AND PRICING

Is it possible for me to get an immediate price or estimate over the phone?

We can’t whip up a price over the phone quite yet, but that’s what our handy estimate form is for! Just fill it out with some details about your move, and we’ll get a personalized quote ready for you. We’ll shoot it over to your email, and once you have it, feel free to give us a buzz if you have any questions or want to chat through the details. We’re happy to help!

How can I obtain a more accurate price or estimate for my move?

The more you tell us about your move, the more accurate your price will be! Think about it: what kind of furniture are we fighting over? Sofas and shelves are a breeze compared to a grand piano, right? And will any of it need to be taken apart and put back together at your new place? Boxes are a big help with packing, so how many do you think you’ll have? In relation to packing, we can certainly assist if you’d rather not struggle with stacks of bubble wrap! All this info helps us pick the perfect crew size, trucks, and timing to get you settled in smoothly and, of course, at the most affordable price for your move.

What does my hourly estimate include?

Our moving estimate includes the cost of everything you need for a smooth relocation. This covers the labor of our experienced movers, the truck(s) to transport your belongings, and any necessary trolleys for easy maneuvering. We’ll also take care of basic disassembly and reassembly of furniture, provide protective blankets for your items, and even handle any parking permits required on a moving day. In short, we bring all the equipment our crew needs to get the job done right.

What does my hourly estimate not include?

The cost of packing materials used for your job is not included in the estimate.

Furthermore, Fees for drivers, parking meters, staircase fees (if applicable), and crew cash payments or tips are also not included.

Does paying employees by the hour encourage them to work more slowly?

This is an integrity-related question.

You can trust us to get you moved efficiently and with care. We have a strong track record of providing accurate estimates, and our team takes pride in a smooth moving experience. Each job is overseen by a dedicated dispatcher and a skilled foreman who work together to keep things on track. Our movers are highly trained and take care of your belongings throughout the process. We’re committed to getting you settled in as quickly as possible, and many happy customers on Yelp! and Google Reviews agree – we excel at making efficient and stress-free moves.

Am I allowed to help on move day?

For your safety and the safety of our crew, we kindly ask that customers and other individuals refrain from participating in the moving process or riding on the moving truck. California regulations require movers to disclaim any responsibility for injuries sustained by individuals who participate in the move. We prioritize the well-being of everyone involved, and our experienced movers are trained to handle your belongings efficiently. We understand the desire to be present during your move, and we’re happy to answer any questions or address any concerns you may have beforehand. Our goal is to ensure a smooth and safe transportation for you.

Other companies are providing fewer quotes:

Please remember that the quotes you are getting are only estimates. Our employees are highly productive and will do the task at least as fast as anybody else. If the task takes less time with our hourly-based methodology, you will be billed less than the expected price.

What distinguishes hourly estimates from fixed-rate pricing?

It’s important to note that hourly estimates are not legally binding. However, they offer a flexible option for many California families. Since every move is unique, an hourly rate allows you to pay precisely for the time required to complete the relocation, plus any necessary packing materials and additional fees. If your belongings are less than anticipated or the move takes less time on a moving day, you’ll benefit from a lower final cost.

Conversely, if unforeseen circumstances arise and require additional time, you’ll be billed at the agreed-upon hourly rate. Hourly estimates are particularly well-suited for large or complex moves, situations where time constraints are a factor due to work or family obligations, or when you’re unsure about the exact volume of belongings or the level of packing assistance needed. Ultimately, an hourly rate provides the peace of mind knowing you’ll only pay for the time your move requires.

Why settle for an hourly quote?

Hourly estimates provide you with a high level of cost transparency for your move. With this method, you can be confident that you know exactly how many workers, trucks, and hours your move will take to finish. Hourly estimates offer a clear plan for organizing your day, whether you need help setting up move-in and move-out dates or figuring out elevator time limitations.

Your move’s anticipated start time becomes a set time, giving you the assurance to plan your day around the moving procedure. Ultimately, you will only be charged for the time needed to finish the task on moving day, guaranteeing a total cost that accurately reflects the unique requirements of your transportation.

MOVING

What Does It Mean to Prepare for a Move?

To prepare for the move, we pack and secure your furniture for transportation. Basic disassembly and reassembly will be handled by our movers, who will also wrap your furniture in blankets, cushioning, and tape. To strengthen protection, they might employ bubble wrap, shrink wrap, and cardboard box corners.

Is my move affected by the weather? What will happen when it snows or rains?

When moving in California, bad weather typically presents greater challenges for the movers to overcome. Rain, snow, or a storm—our movers have the knowledge, skills, and tools necessary to handle any relocation. Either way, you’re insured by us! We promise to be organized, take all required safety measures, and safeguard your belongings.

When can I begin making my move?

Early morning shifts are scheduled for certain start periods between 8 and 9 am. When scheduling the move, let us know what time you would like it to start.

Advice: If your building lacks elevator access or your move coincides with restricted access times until 9:00 AM, our experienced crew can arrive early to initiate preparations. This may include disassembling furniture for efficient transport, applying protective wrapping and padding, and arranging boxes and valuables for a smooth transition. By planning ahead and discussing your specific requirements, we ensure your move commences efficiently and minimizes disruption on your moving day.

Can I begin moving in the afternoon?

We sometimes have the chance to work in the afternoons. Small local movements inside California that don’t require an elevator or building deadlines are a good fit for afternoon work.

What if I have extra stuff that I mentioned for the quote?

Unlike some movers, our pricing structure is not based on the exact number of boxes or things you need to be transported. However, for the most accurate moving experience, we kindly request that you inform us if your inventory is significantly greater than initially anticipated. This is particularly important if any items on your list require special handling or delicate care.

Knowing this information in advance allows us to determine if additional crew, a larger truck, or adjustments to the estimated work hours might be necessary for a smooth and efficient move. By open communication, you ensure our team arrives prepared with the necessary resources to complete your relocation on time and according to plan.

Do you bring your moving supplies and packaging with you?

Our trucks come loaded with boxes, packing materials, and anything else you might need to get your move done smoothly. Whether you run short or need a whole arsenal of packing supplies, we’ve got you. You only pay for what you use, so check out our competitive pricing list.

Do you move jewelry and other valuables?

We don’t have a policy of moving valuables and jewelry. You are in charge of personally transporting any valuable documents and goods, including cash and jewelry. Additionally, we advise clients to set aside any additional personal items they will need to reach quickly, such as phones, iPads, chargers, toothbrushes, and so on.

Can your company take down/hang our artwork or TV, AC’s?

We can usually remove art, TVs, and air conditioners from the pickup/load location, but at the move-in/destination location, we are not allowed to drill holes in the wall, hang art, install air conditioners, hang TVs, etc.

What about chandeliers and electronic appliances?

It is not in our policy to unplug and reinstall any large appliances or hardwire any light fixtures.

What will you do with the food items stored in my refrigerator?

Food (edible and unedible) and alcohol (closed containers) can be moved with our help. We advise inspecting your belongings the day before the transfer and getting rid of any open, unsealed containers that can leak during the journey. Although we do help with food transportation, we lack containers that can maintain a certain temperature. We can load and transport your belongings in your cooler or sealed container onto a truck.

Can you guys disassemble and reassemble my couch?

We can definitely help with some couch disassembly! If your couch is like an IKEA masterpiece, with removable arms and legs, we’re happy to take those apart and put them back together at your new place. Disassembling complex pieces or removing cushions is outside our scope, but we’re happy to recommend a partner company who can tackle that for you. Coordinating with them can be a breeze – just let us know!

By the way, no extra charge for handling those fancy marble or glass pieces you treasure.

Can you also move house plants?

Yes, we can! But if you move delicate plants that aren’t supposed to be moved, we won’t be held accountable.

Please Note: To reduce the weight of a huge plant that is too heavy to handle, we may bag it up or remove some of the soil.

Can your company move pets as well?

We can pet your furry friends, and scratch their heads but unfortunately, we can’t help you move them.

Are there any items that cannot be moved?

Just know that professional movers will not transport potentially dangerous items that are flammable, harmful, or explosive; these products are referred to in the industry as “non-allowable”.

How are you going to protect my furniture?

For transportation between home and offices, our movers will safeguard your furniture with protective padding included in the base service fee. However, please be aware that this does not extend to additional packing materials such as cardboard boxes, shrink wrap, bubble wrap, and tape, which are necessary to secure the padding. These items will be billed separately.

For optimal protection during storage, we utilize three-ply paper pads instead of quilted moving pads. The cost associated with these pads differs from that of the padding included for transport.

What are your strategies for protecting oil paintings, especially canvas?

To protect paintings and canvas, we utilize paper pads and glassine paper. And for glassine paper, we charge $2 per foot.

We require extra care for our antique furniture and precious things:

In the job notes section, please provide a comprehensive list of your antique furniture and valuables. This will give our crew a heads-up and allow them to come prepared with the specific packing materials needed to keep your heirlooms safe.

A brief walkthrough with our foreman (supervisor) before the move is highly recommended. This allows us to identify any items requiring special handling and attention. During this walkthrough, our foreman can assess your valuables and create a customized plan to guarantee their utmost protection.

During the MOVING

I’m not as ready as I had wanted to be. What if the move takes longer than what was originally planned?

Don’t worry! We have you covered. The team of California Movers is prepared to handle even unforeseen circumstances. Should your transportation extend beyond the initial time frame, any additional time will be billed at the pre-agreed hourly rate. Our billing is meticulously tracked in 15-minute increments after the initial two-hour minimum.

For your convenience, we also offer comprehensive packing services on the day of your move. This allows you to customize the level of assistance you require, ensuring a seamless transition to your new space.

Can you arrange my furniture in my new place?

Sure, our staff is happy to assist with one-time furniture arranging as part of the services we offer. Remember that it will require more time and money to rearrange furniture more than once.

Do the movers make lunch stops or breaks?

Typically, our teams don’t take breaks. They come fully fueled for the task. They will have water or something to stay hydrated when they come fully fueled for the task, or they may eat while traveling between locations or when the job is finished in the truck.

Important note: You will receive credit for the time the team spends stopping along the route if they stop to pick up food while working.

If there is an unexpected issue, who do I contact?

You will have a specific dispatcher assigned to your new location who you may get in touch with with any queries or problems, in addition to the Foreman working on your project.

Is it possible for movers to take care of furniture disposal?

For $50 per square yard, we can get rid of a lot of the furnishings you don’t want. Your Foreman will provide you with the final cost on the project site based on the items that need to be disposed of. In most circumstances, they will take it away right away following the move if it isn’t prearranged. Additionally, we may assist you in moving items to the dumpster for recycling. Items placed on the roadside or streetside are included in the hourly rate and do not require an additional fee.

What is your policy about donations?

We understand that not all belongings need to make the journey to your new home. Our team is happy to facilitate the donation of unwanted items to a local charity or other designated location at your request. To ensure a smooth donation process, we kindly recommend contacting the chosen organization beforehand to verify their current acceptance of donations. Please inform us of your preferred recipient, and we’ll be happy to schedule the donation drop-off at your convenience. While this service falls within the scope of your moving day, it may extend the overall duration slightly.

Can the movers dispose of the trash and garbage?

Although our company doesn’t have an on-site facility for disposing of waste, you can be sure that our staff will manage any transportation waste with efficiency and care. We’ll carefully gather any leftover packing supplies, such as cardboard boxes, tape, and paper when your move is finished. Within the building’s authorized areas, we will responsibly dispose of these goods in accordance with the building’s unique waste disposal requirements.

After the MOVING

How much to tip the movers?

While tipping is entirely optional, our dedicated moving crew always appreciates expressions of gratitude. If you’re satisfied with the service you receive, a gratuity of 15% to 20% of the total moving cost is a common way to show your appreciation for their hard work and professionalism.

What if something gets damaged?

We understand that even with our crew’s best efforts, unforeseen circumstances can sometimes arise during the moving process. While we strive for a flawless experience, there’s always a chance of loss or damage. In the unfortunate event that something becomes lost or damaged during your transportation, please reach out to us immediately. We will guide you through filing a claim form to initiate the claims process.

Depending on the level of moving protection you selected, your first course of action may involve repairing any damaged items. If repair is not feasible, we will explore alternative solutions. It’s important to note that basic valuation coverage is included free of charge with every move. This coverage provides a base level of protection for missing or damaged goods, calculated at 30 cents per pound.

Note: Since we are a cash-on-delivery (COD) business, no claims will be handled until the outstanding balance is paid in full.

What if one of my items is missing?

Wait until you’ve unpacked everything before reporting any missing items if you believe one or more of your belongings are gone. Things appear nine times out of ten. Please contact us if, after unpacking everything, you still discover that something is missing.

Please note: Clients must verify that everything they owned had been moved and that nothing was left on the truck or at the location. After moving in, please make sure nothing is left behind by checking the vehicle and your space. Ideally, clients stay until the movers are through to make sure nothing has been missed and everything has been transferred.

How long do I have to report a lost or damaged item?

Make sure you provide the moving company with written notice as soon as possible if there has been any loss or damage as a result of your move. It is mandatory for movers to reply to written claims in a timely manner and settle them in writing within a span of 120 days, thirty days after your transfer. a reported claim might no longer be valid.

Packing and Unpacking

If our company is packing for you:

We offer comprehensive packing services that cover every area of your house. Packing your cupboards, closets, drawers, and shelves with care is what our skilled staff does to make sure your local and long-distance transportation goes smoothly. We have been entrusted with this responsibility by numerous happy clients, freeing them up to concentrate on the excitement of their upcoming chapter.

If our company is unpacking for you:

Upon arrival at your new home, our team will carefully unpack your belongings from boxes and bins, placing them on designated surfaces within each room. This allows you to comfortably arrange your items at your own pace. To ensure efficient waste disposal, kindly inform our Foreman of the designated recycling and trash areas in your new location. If no designated areas exist, we’d be happy to remove these materials to a disposal site for an additional fee.

How many boxes do I need if I am packing everything by myself?

While these are just general recommendations, here’s a breakdown of the average number of boxes you might need for your move: studios (10-20 boxes), 1-bedroom apartments (small: 20-40 boxes, large: 40-60 boxes), 2-bedroom homes (80-120 boxes), and 3+ bedroom homes (100+ boxes). Remember, this depends on the size of your space and the amount of belongings you have!

How should a marble coffee or tabletop be wrapped?

We make use of blankets, cardboard, shrink wrap, and bubble wrap. We might occasionally also use paper pads. You simply need to use as much padding as you can to ensure that your marble top has sufficient protection during the process of transport.

Why do I require two days to pack and move?

We advise setting up two days for packing and moving out of state or region based on our vast experience. Especially if you are moving into a spacious one-bedroom apartment, this timeframe makes sure that your move goes more smoothly for you. Now, because we have more time, we can accommodate higher costs associated with long-distance moving, such as sticking to specific elevators and building access schedules at both your origin and destination.

Can we leave something in the drawers?

We advise emptying your drawers before the move unless we are packing for you. If there are too many items on the furniture, it will be higher and become unmanageable and heavy. On occasion, it can be necessary to turn the furniture over or upside down, or it might be necessary to take out the drawers. Nothing that could fall out or rattle about should be placed within.

Can I just leave small items in the drawers?

We recommend keeping drawers relatively empty to ensure a smooth and efficient move. While a few lightweight items like clothes or towels might be acceptable, heavier or breakable items pose a risk during transport. This includes any item made of glass, jewelry(which can easily get lost or damaged within drawers), and media like books, CDs, and DVDs. These items can add considerable weight, potentially causing damage to the furniture itself or neighboring items. If the foreman encounters drawers containing such items that could compromise the move, they may need to remove and repack them in boxes, potentially extending the overall moving time and associated cost.

INSURANCE AND PROTECTION

In California, moving companies are required to offer basic valuation coverage at no additional cost. This typically covers items at $0.60 per pound per article.

Understanding Valuation Options

Basic Valuation (included): This complimentary coverage provides compensation based on the weight of your item, not its replacement value. For instance, if a 20-pound damaged item has a replacement value of $500, basic valuation would only compensate you $12 (20 lbs * $0.60).

Additional Valuation (optional): For increased peace of mind, you can purchase additional valuation coverage. This allows you to insure your belongings for their full replacement value. We recommend discussing your specific needs with our team to determine the right level of coverage for you.

Here for Your Storage Needs

We also offer secure storage solutions for your belongings. Whether you need short-term storage during your move or long-term storage until your new home is ready, we have options to fit your needs. Be sure to ask about our insurance coverage for stored items.

No COIs in California

While Certificates of Insurance (COIs) are common in other states, they are not typically required for movers in California. However, we are happy to provide you with a copy of our insurance policy upon request.

MOVERS LIABILITY AND COVERAGE

What kind of protection is included with my move?

In California, basic valuation, typically included at no additional cost, provides a foundational level of protection for your belongings during your move. However, it’s important to understand that the compensation offered in case of loss or damage is limited. Usually calculated by weight (e.g., 30 cents per pound), this basic coverage might not fully compensate for the replacement value of your treasured items like electronics, furniture, or artwork. For these precious possessions, consider exploring additional valuation options to ensure comprehensive peace of mind.

How can I have greater protection for my household goods?

In California, many moving companies offer an extra layer of protection for your belongings called Additional Valuation. This is especially helpful if you have valuable items like TVs, artwork, or furniture that have been passed down in your family. Unlike the basic coverage (which might offer limited compensation based on weight), Additional Valuation considers the actual value of your belongings. To get a price for this service, you’ll work with the mover to list your valuables and their estimated replacement cost.

With Additional Valuation, if something gets lost or damaged during your move, you’ll be compensated closer to what it would cost to replace it based on the value you declared. This can be a great option for Californians who want peace of mind knowing their cherished possessions are well-protected.

How can I protect inventory or unique/irreplaceable home items?

We understand that your move might include irreplaceable treasures – that custom-built bookcase, the heirloom china passed down through generations, or that one-of-a-kind painting.

California law requires movers to offer basic valuation coverage at no additional cost. However, this typically covers items based on weight, not their full replacement value. For your unique belongings, this might not be enough. That’s why we work with trusted third-party moving insurance providers like MovingInsurance.com or E-moving Insurance.com. Through them, you can purchase a separate policy specifically for your high-value items. This coverage is based on the declared value of your special pieces, ensuring you’re compensated fairly in case of any damage during the move.

Before purchasing additional insurance, it’s also worth checking with your current insurance provider. Many California homeowners, renters, and even business insurance policies offer coverage for moving valuable items. This could potentially save you money compared to a separate moving insurance policy.

Are California movers responsible for replacing lost or broken goods?

In California, many moving companies offer Additional Valuation as an optional service. This provides increased protection for your belongings beyond the basic coverage typically included. If you choose Additional Valuation, we become responsible for repairing or replacing damaged or missing items up to the selected coverage amount, minus any relevant loss and penalties. This enhanced mover’s liability and coverage ensures a higher level of protection for your possessions.

Are there items that moving companies are not liable for under any circumstance?

Moving companies are not responsible for any of the following items in any situation:

1. High-Value Items

High-value items and those considered to be of “extraordinary value” include valuable personal documents like passports and birth certificates, jewelry, and paper money that the purchaser must transfer themself.

2. Pressboard, particleboard, or synthetic wood furniture

IKEA-style furniture due to the immense risk of harm during disassembly and reassembly or during moving without disassembly.

3. Damage to things in boxes the customer packed themselves

Damage to items in boxes that the customer packed themselves unless there is obvious proof of the mover’s improper handling, such as an obvious dent or damage to the box’s outside.

4. Connection parts, screws, nuts, etc

Furniture components such as screws, bolts, and connection pieces that were not disassembled by your mover.

Surcharges

We provide the most flexible estimates for hourly-based moving. Surcharges will only be applied if they are appropriate for your move because every move is unique.

Common surcharges

These following surcharges depend on the nature of your move.

Staircase Surcharge

We charge a staircase fee if you are moving from or to a walk-up or home, which gives our employees extra pay. The hourly rate of $1 is exclusively applied to the time it takes to load or unload your belongings. The staircase surcharge, for instance, would be $60 if you were loading or unloading at a walk-up apartment complex with thirty steps, and it took two hours. The surcharge for moving into or out of a multi-level residence is calculated by dividing the total number of floors by the number of stairs, yielding an average count. Based on the amount of time needed to load or unload, this expense will be determined and applied to your account on the day of the operation.

Note: To move boxes and furniture up and down the stairs can increase the time and difficulty of the move. Generally, movers will charge you a fee to navigate these obstacles. The cost is included in the flat rate you receive from the mover, even if you are given an estimate.

Appliance Surcharge

Moving heavy appliances such as refrigerators, washers, and dryers is subject to surcharges.

Special Handling and Heavy-items Surcharge

Certain items require specialized care during your move. This includes safes, pianos, antique clocks, mechanical devices, sophisticated equipment and tools, motorcycles exceeding 200 pounds, and similar objects. Additional fees may apply to ensure the safe handling of these items.

For motorcycle owners, we kindly request that gas tanks be emptied prior to the move. This safety measure helps protect your belongings and our crew during the moving process.

Overnight Surcharge

There is a fee called an overnight surcharge for keeping the inventory at our secure facility.

Fixed Surcharges

Even though we make an effort to offer clear pricing, there can be times when your California moving calls for additional costs. These costs are thoroughly assessed to guarantee both the security of your possessions and the seamless execution of your move.

Here are some examples of potential additional fees in California:

Parking Fees: In some parts of California, it might be difficult to find legal parking for huge moving trucks. There may be a parking fee in some situations.

Long Distance Travel Fees: Additional travel fees might be applicable to cover the increased distance and associated costs if moving is beyond a set radius from our California base.

Travel Time Fees: There can be an extra charge to cover the crew’s time spent traveling between your location and our California facility.

Labor

Do you also provide labor-only services?

Unfortunately, we do not provide a labor-only service. Consider hiring a smaller mover or using labor-only services like TaskRabbit.com or GoShare.co if you simply need one or two guys to help move a few items.

If you are moving me from the same location to a different floor/unit, why is there a need to bring your truck?

We bring our truck so that we can move the team, any necessary supplies, and furniture protection tools like trolleys and moving blankets.

If you are loading my rental truck, why do you need to bring your truck?

We bring our truck so that we can move the crew and any necessary supplies and toys. You might want to think about hiring a smaller mover or using a labor service provider like Taskrabbit.com if you’re searching for labor-only services or simply need one or two guys to help you move.

STORAGE

Do California movers offer Storage?

Yes, we have our own storage facility to help you find the right storage solution when you need it.

For local storage: store our trucks in Extra Space Storage in Park Slope, which is conveniently located at 1010 Hyde St. in San Francisco. We highly suggest it. Additionally, there is a significant reduction in trip time and expense—whether picking up or delivering to storage—because this is where our work days start and end.

For portable storage: Understanding that storage needs vary, we offer a range of options to best suit your transportation. For belongings you don’t require immediate access to, we partner with iCanstorage, a reputable provider of secure and convenient portable storage containers. These containers can be delivered to your property for convenient loading and unloading, or alternatively, storage can handle both delivery and pick-up based on your preferences. Of course, we are happy to accommodate your needs and transport your belongings to any storage facility you choose.

What about overnight Storage?

If the process of moving takes more than two days, we understand the importance of ensuring the safety of your belongings. To provide you with peace of mind, we can securely load and unload your items directly into our trucks, which are then stored overnight within our gated and secure facility. This approach allows you to rest assured that your possessions remain protected throughout the transportation process.

How can I protect my furniture when packing it for storage in a pod or storage facility?

Our commitment to the safety of your belongings extends to the storage phase. We take extra care in preparing your furniture for storage using high-quality packing materials such as cardboard, bubble wrap, and protective paper pads. These materials offer superior protection compared to traditional blankets, ensuring your furniture remains well-preserved during storage. Furthermore, for your convenience, we strategically pack your belongings with frequently needed items that are readily accessible. This thoughtful approach allows for easier retrieval of those items you might require while your belongings are in storage.